Consumer Services Academic Library
Consumer Services
UNIT 1: INTRODUCTION TO CONSUMER SERVICES
- Course Overview
- What Are Consumer Services?
- Customer Service and Consumer Advocacy
- Project: Personal Skills Evaluation
- Presenting the Professional Identity
- Quiz 1: Introduction and Basic Competencies
- Organizational Structure
- Safety Within the Organization
- External Influences on Consumer Services
- Quiz 2: Organizational Structure
- Test
- Glossary and Credits
UNIT 2: CUSTOMER SERVICE AND CONSUMER ADVOCACY
- What is Customer Service?
- Conflict-resolution Strategies
- Working With Databases
- Quiz 1: The Customer Service Representative
- What is Consumer Advocacy?
- Consumer Advocacy at Various Levels
- Project: Consumer Protection
- The Role of Policymakers
- Quiz 2: Consumer Advocacy
- Test
- Glossary and Credits
UNIT 3: COUNSELING, ADVISEMENT, AND EDUCATION
- Financial Counseling
- Developing a Financial Plan
- Spending Patterns and Budgeting
- Quiz 1: Financial Counseling Roles
- Credit Counseling and Risk Management
- Applying for Credit and Credit Scoring
- Project: Evaluating Credit Offers
- Risk Management in Financial Planning
- Project: Building an Estate Plan
- Quiz 2: Credit Counseling and Risk Management
- Test
- ​Glossary and Credits
UNIT 4: CREATIVITY
- Creative Consumer Services – Design
- Fashion and Costume Design
- Project: Design Influences
- Trademarks, Patents, and Copyrights
- Project: Protecting Your Original Work
- Quiz 1: The Designer
- Writing and Editing
- Translation and Interpretation
- Reading Strategies
- Quiz 2: Writing and Interpretation
- Test
- Glossary and Credits
UNIT 5: MANAGEMENT, SALES, AND PUBLIC RELATIONS
- Management Careers
- Strategic Analysis
- Working With Employees
- Project: Developing a Training Presentation
- Quiz 1: Management
- Sales, Marketing, and Public Relations
- The Importance of Public Image
- Project: Writing a Media Release
- Marketing and Selling a Product
- Project: Writing a Marketing Plan
- Quiz 2: Sales and Public Relations
- Test
- Glossary and Credits
UNIT 6 – COURSE PROJECT, REVIEW, AND EXAM
- Review
- Exam