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Consumer Services Academic Library

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Consumer Services

In this introductory Consumer Services course, students will analyze various career paths in terms of employment opportunities. Educational requirements, including applicable hard and soft skills, certifications, and licensures for different pathways, will be discussed. Developing research, analytical, and presentations skills will be key components. This course is designed as an overview to prepare students for a consumer services–related career and to introduce them to specialty areas. Emphasis is placed on the human services aspect (vs. corporate concerns) of consumer services, as well as Biblical principles and standards

Business Courses

Consumer Services

UNIT 1: INTRODUCTION TO CONSUMER SERVICES

  1. Course Overview
  2. What Are Consumer Services?
  3. Customer Service and Consumer Advocacy
  4. Project: Personal Skills Evaluation
  5. Presenting the Professional Identity
  6. Quiz 1: Introduction and Basic Competencies
  7. Organizational Structure
  8. Safety Within the Organization
  9. External Influences on Consumer Services
  10. Quiz 2: Organizational Structure
  11. Test
  12. Glossary and Credits

UNIT 2: CUSTOMER SERVICE AND CONSUMER ADVOCACY

  1. What is Customer Service?
  2. Conflict-resolution Strategies
  3. Working With Databases
  4. Quiz 1: The Customer Service Representative
  5. What is Consumer Advocacy?
  6. Consumer Advocacy at Various Levels
  7. Project: Consumer Protection
  8. The Role of Policymakers
  9. Quiz 2: Consumer Advocacy
  10. Test
  11. Glossary and Credits

UNIT 3: COUNSELING, ADVISEMENT, AND EDUCATION

  1. Financial Counseling
  2. Developing a Financial Plan
  3. Spending Patterns and Budgeting
  4. Quiz 1: Financial Counseling Roles
  5. Credit Counseling and Risk Management
  6. Applying for Credit and Credit Scoring
  7. Project: Evaluating Credit Offers
  8. Risk Management in Financial Planning
  9. Project: Building an Estate Plan
  10. Quiz 2: Credit Counseling and Risk Management
  11. Test
  12. ​Glossary and Credits

UNIT 4: CREATIVITY

  1. Creative Consumer Services – Design
  2. Fashion and Costume Design
  3. Project: Design Influences
  4. Trademarks, Patents, and Copyrights
  5. Project: Protecting Your Original Work
  6. Quiz 1: The Designer
  7. Writing and Editing
  8. Translation and Interpretation
  9. Reading Strategies
  10. Quiz 2: Writing and Interpretation
  11. Test
  12. Glossary and Credits

UNIT 5: MANAGEMENT, SALES, AND PUBLIC RELATIONS

  1. Management Careers
  2. Strategic Analysis
  3. Working With Employees
  4. Project: Developing a Training Presentation
  5. Quiz 1: Management
  6. Sales, Marketing, and Public Relations
  7. The Importance of Public Image
  8. Project: Writing a Media Release
  9. Marketing and Selling a Product
  10. Project: Writing a Marketing Plan
  11. Quiz 2: Sales and Public Relations
  12. Test
  13. Glossary and Credits

UNIT 6 – COURSE PROJECT, REVIEW, AND EXAM

  1. Review
  2. Exam